Updated: 31 October 2026
Sky Vanilla Pte. Ltd. (Singapore registration number 202410798E). Registered office and legal-notice address: 70 ANSON ROAD, #15-02, HUB SYNERGY POINT, SINGAPORE 079905. Representative: GAO BO. General and payment enquiries: contact@skyvanillagames.com. Privacy and game support: cinderandcrowns@skyvanillagames.com.
This version applies to new agreements when validly accepted. For existing users, material adverse changes take effect no earlier than 1 December 2026 and only after the notice and acceptance required by applicable law. Earlier transactions and accrued rights are not retrospectively changed by publication.
These Terms apply to Cinder & Crowns in-game events, community submissions, free prize promotions, creative contests, competitions and test recruitment organised by Sky Vanilla Pte. Ltd., incorporated in Singapore (the “Company”, “we”, “us” or “our”), that expressly incorporate them. Availability, eligibility and rewards are governed by specific rules published before the individual event begins.
These are general rules, not a complete announcement for a particular draw or competition, and do not promise cash, physical prizes or any particular prize fund. Paid draws, regulated competitions, cash prizes, travel and other activities requiring special arrangements must first have locally compliant specific rules and necessary procedures.
1 Related Documents and Event Announcements
1. Before participating, read the event announcement, these Terms, the Terms of Service and Privacy Policy. Mandatory law and applicable regional rules prevail, followed by express event-specific rules, these Terms and the Terms of Service. Privacy documents and law govern personal data processing.
2. Before each event, identify the organiser, name, eligible territories, age and other conditions, start and end times and time zone, entry method and limits, whether entry is free, winning criteria, prize quantities and value, claim deadline, delivery and necessary data processing.
3. Events use official channels clearly linked from the game or website, including Discord, X, Facebook, Instagram, YouTube or TikTok where announcements are actually published. Access to a social platform does not establish eligibility in every territory.
4. Announced time zones and system records determine timing, subject to review of obvious errors, failures and valid contrary evidence. Technical records are not the sole basis for excluding appeals.
Individual Announcements and Common Rules
1. These Terms provide common principles. Each event needs an announcement stating actual dates, territories, eligibility, mechanics, prizes and claiming. Without one, we do not promise a draw, contest, cash award, travel or physical prizes.
2. Clearly disclosed, lawful specific announcements govern their subject where conflicting, while security, privacy and mandatory law remain. Later explanations may clarify existing rules, not introduce adverse eligibility, change core scoring or reduce promised prizes after launch.
3. Distinguish co-organisers, administrators, platforms and sponsors. Each assumes only expressly assigned responsibilities and applicable legal duties. Hosting a post does not mean the platform organises, endorses or guarantees the event.
2 Eligibility
1. Meet announced residence, age, account-status and event conditions. Territories where participation is prohibited or necessary conditions are absent are excluded. Do not falsify location, age or identity.
2. Minors may enter only where lawful, their age group is expressly accepted and necessary guardian consent is obtained. Additional guardian confirmation for prizes or content permission must be completed at the relevant stage.
3. Staff involved in preparation or judging and others with relevant conflicts are excluded to the scope announced for selection fairness. Exclusions must not be expanded after the event to change winners.
4. Person, account, household or device entry limits must be announced beforehand. Circumventing clear limits with multiple accounts, buying eligibility or impersonating a winner may disqualify related entries.
Eligibility and Conflicts of Interest
1. Verify residence, actual participation territory, age, account level, server and valid event-period status against clear announcement conditions and necessary evidence. Without a clear lawful prior basis, do not introduce unforeseeable requirements after winning.
2. Any exclusion of employees, agents, judges, administrators or close relatives must be specified and limited to preventing conflicts. Entrants should disclose direct selection-related interests. Non-essential clerical errors may be reasonably corrected and are not automatically fraud.
3. Team entries must identify member eligibility, contact person and prize receipt arrangements. Contacts cannot transfer other members' work or likeness rights without consent. After proper disclosed distribution, we do not give an unlimited guarantee of private team allocations, but must correct our own misdelivery.
3 Entry and Submitted Works
1. Submit conforming information and works through official routes by the deadline. Initial registration not requiring prize delivery should not collect every entrant's full delivery address or unrelated identity data.
2. You represent that submissions are original or sufficiently authorised. Obtain necessary rights for music, images, fonts, video, likenesses and personal data. Plagiarism, illegality, infringement, privacy violations, malicious attacks and child-harming content are prohibited.
3. Announce whether generative AI, asset libraries, team creations and previously published work are allowed before entry. Unpublished creative-method restrictions must not retrospectively disqualify compliant works.
4. Suspected infringement, cheating, false identity or failure to meet published standards may justify investigation, delayed selection or proportionate evidence requests. If verification cannot be completed in a reasonable time, follow announced rules with necessary explanations and review routes.
5. Entrants bear consequences of their incorrect information, incomplete timely submission or their own device or network failures to the lawful extent. Failures in our systems require proportionate remedies.
Submission and Deadlines
1. Announcements specify steps, hashtags, entry points, formats, size, number, language and revision limits. Clear official system times and the announced time zone govern. Device time, saved drafts and incomplete uploads do not automatically constitute submission. Our receipt-system failures require reasonable remedies.
2. Keep successful-submission receipts or appropriate evidence. Distinguish duplicate entries, technical retries and multi-account farming. Ordinary retries of one valid work without extra benefit are not automatically cheating. Unauthorised proxy, automated or bulk entry must not bypass limits.
3. Creative rules should address AI, libraries, collaborations, existing works and post-event editing. Entrants must have necessary rights and provide reasonable process or permission evidence when needed. We do not require disclosure of unrelated trade secrets or private material.
4. Works must not be unlawful, infringing, privacy-invasive or harmful to minors. Do not manipulate likes, votes or judging. Reasonable criticism is not automatic disqualification; off-theme or incorrectly formatted work may be excluded under published standards.
4 Judging Draws and Winners
1. Creative or competitive events should publish criteria, selection method, tie-breaking, score verification and result timing. Free random giveaways should state the draw method and prize quantities and, where required, explain winning odds.
2. Do not condition an earned prize on additional fees, extra purchases or optional marketing acceptance. Where a free alternative method is required, provide a genuine route on reasonably equivalent legally required terms. “Free” wording must not conceal a purchase requirement.
3. Ranking and season rewards may use valid gameplay data. Exploit gains, cheating, vote farming, automation, collusion, identity theft and other material unfairness may result in correction, disqualification or recovery of improper rewards.
4. We retain lawful professional discretion under published judging criteria. That does not exclude review of obvious errors, fraud, rule violations or statutory rights. No “final interpretation” clause removes judicial or regulatory scrutiny.
Selection and Random Draw Procedures
1. Skill or creative criteria should identify dimensions, weights, qualifying standards and tie-breaking. Professional scoring is permitted, but calculation errors, conflicts, wrong standards and duplicate votes should be corrected. Ordinary aesthetic disagreement does not automatically require every entry to be rejudged.
2. Random draws use valid entries and announced attempt, quantity and selection rules. Odds depend on valid entry numbers and rules, not a guaranteed return to each participant. Provide an actual usable free alternative where law requires it.
3. Server records may determine rankings, accounting for verified cheating, rollbacks, outages and scoring errors. Explain the scope and review process of award holds. Unrelated complaints do not justify indefinitely freezing every winner.
4. Reserve winners, redraws, failure to meet standards and leftover prizes should be addressed in advance. Provisional selection remains subject to verification, which cannot introduce new conditions. Public results use only necessary, previously disclosed information.
5 Prizes and Taxes
1. Announcements govern prize content, quantity, estimated value, territories, duration and restrictions. Virtual prizes are not cash, investments or secondary-market value guarantees. Gift cards also follow the issuer's public conditions disclosed beforehand.
2. Unless law requires or we expressly allow, prizes cannot be transferred, cashed out or exchanged on demand. If genuine supply or transport constraints prevent delivery, lawful substitutes of equivalent or greater value and comparable use may be provided, with consent where necessary. We do not arbitrarily downgrade prizes.
3. Announce allocation of income taxes, withholding, customs, import charges and other costs and duties legally owed by the organiser. Prize claims must not require “unlocking fees” to unknown accounts or payment passwords.
4. State physical delivery territories, shipping responsibility, estimates and unavailable-delivery arrangements in advance. Cash, travel, offline competitions and special-risk prizes need specific terms and local legal review; these general Terms alone do not launch them.
Prize Characteristics and Additional Conditions
1. Virtual prizes should specify account, server, quantity, validity and claim/use conditions; gift cards their issuer, currency, territory and expiry; physical prizes their model or reasonable description, quantity, estimated value and shipping area. Cards or branded goods not expressly included in the event are not promised prizes.
2. Cash, travel or offline experiences are provided only where expressly announced and lawful. Travel requires separate dates, transport, accommodation, visa, insurance, companion and excluded-cost terms. General rules cannot impose undisclosed major expenses or unconditional personal-injury waivers.
3. Winners bear taxes legally assigned to them. We perform required withholding, reporting and receipt duties. Request identity and tax data only when necessary. Normal claiming does not require unlocking fees to private accounts. Explain applicable tax, shipping and customs arrangements in the announcement.
4. Supply interruption may justify lawful announced substitutes of equivalent or higher value and comparable use, not valuation based solely on inflated suggested prices. If fulfilment is genuinely impossible, notify and provide applicable remedies rather than arbitrarily cancel vested awards under a “final interpretation” reservation.
6 Notification Claims and Unclaimed Prizes
1. Notify winners through announced in-game messages, registration emails or official channels. Announcements must specify reasonable claim deadlines, contact routes and necessary proof. Do not impose practically impossible new requirements after winning.
2. Virtual rewards may be delivered to verified accounts or claimed through stated methods. Physical and other prizes require eligibility and necessary verification.
3. Winners should check and correct names, addresses and accounts before delivery. Extra costs caused by their errors after delivery follow law and reasonable rules. We must correct our own errors.
4. After clear notice and reasonable reminders, non-response, inability to contact, refusal of necessary checks or confirmed ineligibility may result in forfeiture and an alternate winner or redraw as announced. Our failure to notify or deliver timely cannot become user lateness.
5. Explain and reasonably follow up carrier or third-party delays. Outsourcing does not itself remove the organiser's statutory delivery duties.
Claiming and Delivery Procedure
1. Prize notices should be independently verifiable through published official channels and state the award, minimum information, deadline and time zone. We may request account, entry and necessary eligibility evidence, not passwords, verification codes or full card details.
2. Winners should respond reasonably promptly and correct contacts. We may use announced reminders or alternate channels. Our wrong-address notices, system faults or unreasonable evidence demands do not establish abandonment. Properly notified non-completion may result in announced disqualification, replacement or redraw.
3. Verify name, address, postal code and necessary phone before shipping. Address errors or changes depend on dispatch status, feasibility and responsibility. We cannot guarantee rerouting after dispatch but should reasonably assist. A blanket “no edits after submission” rule does not excuse our own entry mistakes.
4. Digital issuance records may include character, time, quantity and result; physical awards may retain carrier and necessary receipt evidence. Delay, damage, loss and refusal depend on cause, announcement and law. Third-party delivery does not automatically remove our legally assigned duties.
5. Replacement after a user's deletion or known rule breach depends on rules and law. Our erroneous deletion, misdelivery or non-performance must be corrected. Recovery or correction of duplicate issuance must match the actual irregularity.
7 Intellectual Property and Publicity
1. Unless a lawful different arrangement is expressly agreed, you retain your rights in submissions. For review, judging, event display and results, you grant a non-exclusive, royalty-free, worldwide licence, sublicensable to necessary administrators, for copying, necessary editing, format conversion and public display.
2. The licence is limited to organisation, results and reasonable directly related event publicity for the period clearly disclosed in the announcement. Without express broader permission, no perpetual unconditional ownership transfer or unrestricted merchandising permission is presumed.
3. Independent advertising, merchandise, unrelated long-term publicity and commercial use of identifiable names, likenesses or voices require clear additional lawful authorisation identifying media, scope, duration and compensation. Ordinary participation does not permanently waive all personal rights.
4. Necessary layout, subtitles, translation and resizing are allowed, without unlawful distortion. Infringing or non-compliant works may be removed. Lawful third-party shares, statutory retention and backups follow applicable rules.
Limits of the Event Licence
1. The announcement grants only necessary non-exclusive, worldwide, royalty-free permission for administration, judging, results and directly related publicity, with necessary sublicensing to administrators. Media and duration must be stated. Ownership of independent original work remains with the entrant.
2. Necessary copying, display, conversion, excerpts and translation must not distort works or violate non-waivable moral rights. Attribution follows the announcement, author information and platform capabilities. Our game assets remain owned by their rights holders.
3. Independent paid advertisements, products, long-term brand publicity or commercial likeness, voice and real-name use require additional scope, duration, territory, media, compensation and withdrawal/termination arrangements. A competent guardian supplies necessary minor authorisation. Ordinary registration does not grant unlimited perpetual rights.
4. Rights disputes may justify temporary display or award holds and reasonable proof requests. Culpable infringement causing third-party claims follows the service terms' notice, defence, fault and reasonable-cost rules. We cannot shift liability for our own unauthorised out-of-scope use to entrants.
8 Personal Data and Privacy
1. We process necessary data for registration, eligibility, winner contact, awards, anti-cheating and legal duties. Explain scope, recipients, transfers and rights through the Privacy Policy and event collection notice.
2. Do not publish delivery addresses, phone numbers or identity evidence. Public results use necessary nicknames, masked identifiers or other disclosed lawful details. Marketing subscriptions and optional consent remain separate from eligibility.
3. Announcements must identify retention periods or criteria. Ordinarily delete or anonymise after the event, delivery and necessary dispute handling, with limited exceptions for statutory tax, disputes or other necessary records.
4. Exercise applicable rights through cinderandcrowns@skyvanillagames.com. Withdrawal from necessary processing may prevent verification or delivery. Withdrawal from unrelated marketing does not affect award eligibility.
9 Changes Suspension and Cancellation
1. Cheating, major failures, public safety, legal requirements or other actual threats to fairness or implementation may justify proportionate investigation, extension, replay, amendment or cancellation, with explanations of principal reasons, impact and next steps.
2. Do not arbitrarily change core eligibility or judging or reduce promised prizes after launch. Lawfully acquired prizes and performed obligations remain governed by law. Cancellation does not exclude legally due refunds or remedies.
3. For minor failures, prioritise correction of affected portions rather than cancelling the entire event. Settlement remedies should be reasonable, consistent and supported by verifiable records.
Handling Failures and Cancellation
1. Attacks, serious cheating, natural disasters, regulatory requirements or other material obstacles to fair administration may require extensions, suspension, removal of invalid records or cancellation. Explain reasons and scope. Consider partial correction where possible rather than arbitrarily invalidating all lawful results.
2. Changes should identify revised entry, judging, claiming and delivery arrangements and give affected entrants reasonable opportunity. Treat earned prizes, collected consideration and legally returnable fees separately. Cancellation does not erase liability for an existing breach.
3. Cheating or ineligible individuals may lose affected entries, scores or prizes and directly linked irregular gains. Team-wide measures need factual and rule-based grounds. A shared server or alliance alone does not justify punishment. Appeals should identify account, notice, disputed facts and evidence; internal periods do not shorten statutory remedies.
10 Liability Indemnity and Platforms
1. Where lawful, we are not responsible for participant device or network failures, inaccurate information or unauthorised works not attributable to us. Other exclusions and caps follow the Terms of Service without reducing promised prize delivery or non-limitable responsibility.
2. Culpable rule breaches or infringing submissions causing third-party claims require indemnification only for causally related actual loss and reasonable costs under the service terms, excluding our own fault.
3. Unless the announcement expressly states a lawful different arrangement, social networks, app stores and payment platforms are not organisers, sponsors or administrators. Follow their applicable rules. Platform-required releases apply only where lawful and cannot remove non-waivable rights.
11 Disputes and Contact
Singapore law governs, with negotiation and valid arbitration under the Terms of Service. Non-excludable local consumer, court and regulatory routes remain. Event questions and appeals go to cinderandcrowns@skyvanillagames.com, identifying the event, account, relevant time and requested resolution.
Appendix 1 Creative Submissions and Judging
1. Score against announced theme, originality, execution, expression, relevance or other published standards, without undisclosed retrospective weights. State public-voting use and its weight in advance.
2. Verified plagiarism, unauthorised assets, manipulated votes, impersonation or false evidence may disqualify. Similar style or permitted tools alone do not establish infringement. Reasonable process or permission evidence may be requested with confidentiality protection.
3. Teams should name a contact and explain members, rights and award allocation. We deliver to the announced recipient without guaranteeing all internal allocation disputes. Membership changes or withdrawal follow prior conditions.
4. Judges should avoid direct interests materially affecting fairness, with scoring records available for reasonable review. Aesthetic disagreement does not guarantee universal agreement, but clear calculation, eligibility or procedural errors must be corrected.
5. Non-winning works are not automatically transferred or subjected to unrestricted long-term commercial use. Internal judging copies, necessary display and separately selected permissions follow their own purposes and periods.
6. Competing claims to identical or similar works require examination of timing, rights and creative evidence. First submission alone is not absolute ownership proof. A genuine dispute may delay the relevant award without blocking unrelated awards.
Appendix 2 Free Random Giveaways and Redemption
1. Launch only where event type, territories and legal conditions allow. Announce the lawful organiser, entry method, dates, draw, rewards and necessary free-entry conditions. A paid mechanism increasing winning chances must not be disguised as an ordinary free giveaway.
2. Draw from the valid closing list, excluding duplicates and ineligible records under prior rules. Retain a verifiable list version and selection record. Public information must not expose emails, addresses or complete identity details.
3. Explain odds that vary with valid entries without promising everyone a prize. Any guaranteed prize or first-come offer must identify and honour stock, time and conditions.
4. Gift codes and vouchers follow territory, account, frequency and date limits. Clearly expiring free codes may lapse under the announcement, without wiping unrelated purchased currency.
5. Failed redemption requires distinguishing input errors, technical faults, prior redemption, territory restrictions and account risks. Provide reasonable checks. Correct failures caused by us rather than immediately reallocating the winner's prize.
Appendix 3 Rankings Seasons and Competitions
1. Before participation, state servers, season, version, mode, team size, account and device limits, schedules and disconnect rules. Clarify the relationship to ordinary balance changes and avoid sudden changes to core competition scoring.
2. Scoring for points, occupation, resources, wins or activity tasks should be understandable. Season resets, transfers, alliance departures, roster changes, mergers and closure affect eligibility and results according to advance disclosures.
3. Evidence of cheats, account-sharing substitutes, collusive losses, matchmaking manipulation, bribery, account theft or exploit scoring may justify cancellation and recovery. Team-wide action requires a published basis and actual fairness connection, not arbitrary punishment of uninvolved members.
4. Disconnections, outages and wrong results follow announced replays, rollbacks, valid-data assessments or other proportionate remedies. User-device issues not attributable to us may remain the user's risk under published rules; our responsibility follows law.
5. Explain streaming, recording and results-publication scope beforehand. Nicknames, teams and scores are distinct from commercial use of real likenesses and voices. Apply appropriate minor protections.
6. Cash prizes, travel, visas, venue safety, insurance, eligibility tax matters and specialised sporting rules need separate tournament documentation. These Terms do not replace required permits, permitted territories or on-site arrangements.
Appendix 4 Prize Verification and Delivery Evidence
1. Notices identify event, award, claim route, deadline and necessary information, without undisclosed charges. Users may independently verify authenticity through the website or official accounts.
2. Check digital-award account, server and earlier matching issuance, keeping result and necessary timing. Leaked-code and incorrect-account disputes depend on actual fault. We do not guarantee arbitrary server transfers.
3. Collect physical-delivery details only when needed and explain logistics recipients and processing territories. Permit reasonable correction before dispatch and assist with possible carrier changes afterwards, allocating costs lawfully.
4. Explain legal or eligibility reasons for identity, residence or tax proof. Accept proportionate evidence with unrelated fields masked where appropriate. Never require public-comment uploads of identity documents.
5. Non-response may lead to necessary announced reminders without disclosing private information. Forfeiture, alternates or redraws apply only under prior rules and without Company-caused failure.
6. For wrong, damaged, incomplete or anomalous deliveries, reasonably check photographs, tracking and purchase information and provide replacement or appropriate alternatives under law and announcement. Do not require waiver of all complaint rights first.
Appendix 5 Publicity Permissions
1. Administration permission covers receiving, storing, judging and necessary conversion. It does not automatically allow non-winning work in independent commercial advertising. Explain any necessary public display and its duration before registration.
2. Broader permission must separately identify works, media, territories, duration, distribution, sublicensing, edits, attribution and compensation, including whether use is unpaid. Do not use a general permanent waiver upon winning.
3. Third-party marks, music, fonts, likenesses and personal data require authority from the proper rights holder. Entrants can grant only rights they possess. We remain responsible for rights arrangements in assets we supply.
4. Permitted translation, subtitles, cropping and resizing exclude distortion, impersonation and unlawful use. Inalienable moral rights and statutory withdrawal, restriction and deletion rights follow applicable law.
5. Withdrawal of optional publicity consent is separate from contractually necessary results display. Necessary judging, dispute and tax records may be retained with purpose restrictions, not used to justify unlimited likeness advertising.
Appendix 6 Disqualification Changes and Appeals
1. Investigations should identify the rule and evidence. Relevant awards may be held to prevent irreversible delivery, with reasonable time limits and opportunities to respond. Avoid unnecessary public accusations of illegality before a final finding.
2. Disqualification, recovery and score changes should explain disclosable principal grounds, scope and appeals, protecting detection methods and other players. Erroneous awards are recovered lawfully and reasonably without duplicate recovery.
3. Where prohibition, disaster or serious security or technical failure prevents continuation, assess extension, partial measures or substitute performance and explain existing eligibility and prizes. A “final interpretation” clause does not permit arbitrary reduction of commitments.
4. Appeals should be submitted within announced reasonable periods with account, time and reasons where possible. Internal deadlines do not shorten statutory complaints or litigation periods or extinguish rights of persons not reasonably notified.
5. Disputes follow the Terms of Service and applicable regional rules. General Singapore negotiation/arbitration and a valid US special procedure each operate only within their conditions; one dispute is not simultaneously required to arbitrate before two institutions.